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De-escalating Conflict and Aggression - ONE DAY Course

This event has passed!

Preventing violence and diffusing volatile situations. Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation. This popular course provides tools and techniques to empower participants to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour. While this course may be valuable for people from any walk of life, it is particularly valuable for those working in customer service or public facing roles, along with anyone in human services or working in a high-pressure environment.

We will explore:
Conflict styles
Understanding triggers
Responding to emergencies
Self awareness and calming
The role of body language
Positive framing
Diffusing skills

This course includes:
Engaging, up-to-date materials.
Take-home reference package and free online resources.
All day catering and beverages - with dietary needs catered for.
Post-course contacts for help and advice.
Certificate of attendance.

You may also be interested in the following courses:
Advanced De-escalation Skills - 23 May
Professional Boundaries - 18 June

Standard | $285 Corporate and Government
Non-Profit/ Individuals | $185 Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals
Concession | $125 Concession Card Holders paying as individuals

Evolve Events
Suite 9, 150 Hay Street Subiaco 6008

Click here for further details regarding parking, transport and location. Our venue is wheelchair accessible, including toilets. \

However, if you have any special access needs or would like any support or adaptations to make learning easier for you, please let us know.


9.30am - 4.00pm Wednesday, 22 May, 2019


Evolve Events
Suite 9, 150 Hay Street
Subiaco, Western Australia


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